Clarify Web Browser
Clarify Web Browser
This page provides access to a wide range of Customer Support field information. It covers information on hotline calls, field part usage and the installed base. The Clarify data base is the call tracking system used by Customer Support in North America. It contains information on all North American hotline calls as well as back line calls for the rest of the world.
In addition, the Mosaic data base provides installed base information for all NAFO systems. You can find out how many systems a customer has, where certain models have been shipped, as well as contact information at these sites.
| Clarify Call Look-up | Call Reports | Part Usage/Info |
|---|---|---|
| Find cases (w/o call number) | Hot call and backlog reports | Parts used on cases (historical) |
| CallLog via the web | General backlog look-up | Current part requests |
| Look up cases/queues/logins | Search calls for info (Oasis) | Repair history/Shipped config |
| Closed calls by login | Non-NAFO call info (Quasar) | IMSD "Pole Vault" part query |
| Closed calls by office | Call summaries by model | |
| Symp/cure: basic / call summaries | ||
| Clarify call rate | ||
| Installed base information | ||
| Mosaic query tool | ||
| Simple serial no. look-up | ||
| Marketing code look-up | ||
| NACS Prospector / Quasar | ||